Updated: January, 2019

Biomedical Engineering One-Call Desk: 617-724-1333 (Mon-Fri 8:00 am-4:00 pm)

Off-Hours Biomedical Technician On-call: Pager ID: 20839, Cell phone: 617-901-7232

Escalation if unable to reach technician: Page the Clinical Engineer On-call: Pager ID: 35699, Cell phone: 617-697-7525

Response Expectations:

After-hours Biomedical Technician Response:

• Answer page by phone within 15 minutes.
• Troubleshoot the problem over the phone.
• Determine if it is necessary to come on-site (for example, there are no spare dialysis machines left or there is a water supply problem).
• If needed, the technician will be on-site within one hour.

Dialysis Staff Response:

• Swap the dialysis machine for a spare if one is available.
• Work with the technician over the phone to see if the problem can be resolved with guidance from the technician.
  

On-Call Coverage Schedule:

Regular Weekday Hours: Call Biomedical Engineering One-Call Desk: 617-724-1333

• Monday-Friday, 8:00 a.m.-4:00 p.m.
• Call is taken by our One-Call operators and forwarded to the appropriate technician.
• If the call is urgent, page 20839.
• Note: Please do not page individual technicians’ pagers directly as that person may not available. Our One-Call operators know which staff is present and available to respond.

Early mornings and After hours: Page 20839 (Dialysis Team Pager)

• Monday-Friday 6:30 a.m.-8:00 a.m. and 4:00 p.m.-10:00 p.m.
• Saturdays, Holidays and Sundays when unit is open. 6:00 a.m.-10:00 p.m.
• Note: Dialysis technician call pager 20839 is rotated amongst trained technicians. Staff is off-site and should be called in only for emergencies.

For emergencies outside the hours included above:

• Pager ID 24800, cell phone 617-678-5991 to reach our general on-call technician who will respond for any issues and forward it to a Dialysis-trained technician if there is an issue with the water system or dialysis machine.